Last updated: October 9, 2026
We want you to be happy with your subscription — that is why there is a free trial before you pay at all. If something goes wrong after paying:
You can get a refund if
- You ask within 7 days of your first payment for a given app, the app does not work properly for you, and we could not fix the problem.
- You were charged twice for the same order by mistake — we refund the extra at any time.
- You sent a manual transfer and we could not activate your subscription — we refund it in full.
Refunds are not available for
- Requests more than 7 days after payment, or for part of a period you already used.
- Renewals (the second payment onward) for the same app — unless there is a technical problem on our side.
- Accounts suspended for violating the terms of use.
How to request a refund
- Write to us from Contact, choose “Payments & subscription”, use your account email and explain the reason.
- We reply within two business days.
- If approved: PayPal payments go back to the same PayPal account or card, and manual transfers go back to the same Vodafone Cash / InstaPay number you sent from. The subscription is cancelled with the refund.
The time for the money to arrive depends on PayPal or the wallet, usually 1–10 days.